Bitbuy — Quick Login Guide for Canadian Users
Everything you need to sign in securely, fix common login issues, and recover access to your Bitbuy account.
Overview
Bitbuy is a regulated Canadian cryptocurrency marketplace providing services for buying, selling and storing digital assets. If you already have an account, use the official web app to sign in or manage account settings.
:contentReference[oaicite:0]{index=0}How to sign in (web & mobile)
To log in on desktop open the Bitbuy sign-in portal, enter your email and password, then complete any configured 2-factor authentication (2FA). Mobile users can sign in via the official Bitbuy app on iOS or Android.
:contentReference[oaicite:1]{index=1}- Go to the official sign-in page: app-new.bitbuy.ca/sign-in. :contentReference[oaicite:2]{index=2}
- Enter your registered email and password.
- Provide the 2FA code if prompted (see 2FA section below).
Two-Factor Authentication (2FA)
Bitbuy uses Time-based One-Time Password (TOTP) 2FA for extra protection. When enabled you must enter your password and a temporary authenticator code (e.g., from Google Authenticator or Authy) to complete sign-in.
:contentReference[oaicite:3]{index=3}If you've lost access to your 2FA device: use previously saved backup codes or contact Bitbuy Support to begin account recovery. Do not share backup codes with anyone.
:contentReference[oaicite:4]{index=4}Troubleshooting common login issues
Quick checklist before contacting support:
- Check you’re on the official site and not a phishing page. :contentReference[oaicite:5]{index=5}
- Clear browser cache or try a private window.
- Ensure your authenticator app’s clock is set to automatic (TOTP relies on accurate time).
- Turn off VPNs or browser extensions that might block scripts.
- If you forgot your password, request a password reset from the sign-in page.
If none of these work, open a support ticket with Bitbuy and provide only the requested verification information (never share your password or full 2FA codes in public forums).
:contentReference[oaicite:6]{index=6}Account recovery & support
For account changes, 2FA resets, or identity updates, use Bitbuy’s official support centre where you can submit a secure request and follow the documented recovery flow. Keep identification and email access ready to speed verification.
:contentReference[oaicite:7]{index=7}If your account was migrated from another Canadian exchange, follow the migration instructions and request a password reset if it’s your first login after migration. :contentReference[oaicite:8]{index=8}
Security reminders
- Enable 2FA with an authenticator app (not SMS) for stronger protection. :contentReference[oaicite:9]{index=9}
- Keep recovery/backup codes stored offline in a safe place.
- Bitbuy publishes security and trust information, including proof-of-reserves and compliance materials — review these if you want assurance about how assets are held.